Return and Refund Policy

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. The buyer is responsible for return shipping costs and any damage or loss to the equipment during return shipment.

To start a return, you can contact us at pocketpilates.au@gmail.com. Please note that returns will need to be sent to the following address: Pocket Pilates, PO Box 3036, Blaxland East, New South Wales, 2774, Australia.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at pocketpilates.au@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items that have a customisable component (e.g. bespoke requests on upholstery choice; engraving etc.) cannot be returned. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at pocketpilates.au@gmail.com.